Return, Refund, and Reprint Policy

Quick summary

Because our products are custom-printed to your specifications, we do not accept returns for buyer's remorse or design changes. However, we stand behind our work — if a print is genuinely defective or doesn't meet industry standards, we will reprint or refund at no cost to you. Please review the details below.

What we cover

We guarantee our printed products against manufacturing defects in accordance with industry standards. If you receive a defective product or one that does not match the specifications of your order, we will offer one of the following remedies:

• Reprint with rush production, or
• Full refund of the original order price

Our Customer Service team is also available for general questions or concerns about any aspect of your print job.

How to report an issue

To request a reprint or refund, you must contact us through our Contact Us pagewithin six (6) business days of receiving your order. Your message must include:

• Your order number
• A clear description of the defect or issue
• Digital photos (proof) clearly illustrating the issue — for multi-piece orders (business cards, stickers, postcards, EDDM mail, etc.), photos must show the defect across multiple pieces — at least a handful (5 or more) of the affected items. Single-item photos for multi-piece orders will not be considered as sufficient proof.

If we do not receive your report within the 6-business-day window, we will consider the order satisfactory and will not be obligated to provide a remedy.

Once you've submitted your report, here's what happens:

1. Within 5 business days, we will review the photos and either approve a reprint/refund, or request additional information.
2. If additional information is needed and not provided within a reasonable time, the request will be closed.
3. We reserve the right to request additional photos or physical samples if needed before approving a remedy.
4. Within 24–48 hours of approval, a Customer Service representative will contact you to confirm the solution.
5. If we cannot reach you within 5 business days of our first contact attempt, the case will be considered resolved.

Refund or reprint processing

• Refunds are issued within 10 business days of approval.
• Reprints begin rush production within 1 business day of approval.

What's not covered

The following situations do not qualify for a refund, return, or reprint:

Customer-caused issues

• Orders refused at delivery or undeliverable orders. We will reship at the customer's expense upon request.
• Orders lost, delayed, or returned due to an incorrect shipping address provided by the customer. We will reship to a corrected address with an additional shipping fee.
• Orders delayed in production or shipping because the customer provided inaccurate information.
• Higher shipping charges resulting from customer-provided inaccurate information.
• Errors in the uploaded customer file — misspellings, graphics, bleeds, grammar, damaged fonts, punctuation, wrong cuts, incorrect or missing folds, die lines, crop marks, transparency, overprint, or finished product size. We do not modify customer files.
• Orders duplicated due to customer error.
• Orders canceled after entering production (or any process thereafter).
• Time-sensitive orders that arrive after the relevant date when insufficient time was allowed for production and shipping.

File and color issues

• Color shifts during CMYK conversion, including artwork submitted in RGB or PMS Pantone color modes.
• Fuzzy, pixelated, or distorted images from artwork submitted below 300 DPI at 1:1 ratio (100%), or not in CMYK mode.
• Color or ink density that does not exactly match a sample. We do not color-match or match customer-specified ink density.
• Inability to print or write on the product unless the product description explicitly supports it. UV-coated products are not writeable; matte-finished products may or may not accept ink. We recommend ordering a sample first.

Shipping and external delays

• Delays from shipping carriers, acts of God, weather, environmental or dangerous-goods incidents, perils of the air, public enemies, public authorities, customs officials, quarantines, riots, strikes, work stoppages, labor disputes, civil unrest, war hazards, transportation network disruptions, communication or utility failures, international customs delays, or any other circumstances beyond our direct control.
• Release of an order by the shipper without obtaining a signature.

Other

• Violations of our website or ordering terms and conditions.
• Damage from viruses, worms, trojans, or other harmful code not detected by our standard scanning procedures.
• Loss, corruption, or damage to your personal information, customer content, order history, or related stored data.
• Our failure to notify you of a delay, loss, or damage in connection with your products or shipment, or any inaccuracy in such notice.

Limitation of liability

The remedies described above are Unisource Print Inc.'s sole responsibility with respect to a defective order. To the maximum extent permitted by law, we are not responsible for any indirect, incidental, special, consequential, or exemplary damages — including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses — even if we have been advised of the possibility of such damages.

Advice, assistance, or guidance provided on this website or by our Customer Service team does not constitute acceptance of responsibility or liability for any problems that may arise in connection with any print order or service.

Policy changes

We reserve the right to update this Return, Refund, and Reprint Policy without prior notice to reflect changes in our policies, services, or in response to customer feedback. The "Last updated" date at the top of this page reflects the most recent revision. The version in effect at the time you place your order is the version that applies to that order.

Need help?

If you have questions about this policy or want to report an issue with your order, please reach out through our Contact Us page. We respond within 1 business day.

You can also reach us at:

• Phone: 866-774-6881
• Hours: Monday–Friday, 9 AM – 5 PM ET